2 commercial terms on this page are not confirmed and must not go live as written. Each is flagged in the clause it belongs to:
The results guarantee is not a money-back guarantee
Our 100% Results Guarantee promises our continued work, not your money back. If you do not see measurable progress in your weight and health by the end of your programme, despite consistently following your personalised plan, we continue supporting you at no additional cost until you do.
That is a promise to keep working with you. It is a different thing from a refund, and the rest of this page sets out when a refund is available instead.
What the guarantee asks of you
The guarantee applies where you have:
- completed the full programme and followed your personalised nutrition and lifestyle plan consistently;
- attended your scheduled check-ins and submitted progress updates on time;
- communicated with Deepti Sherawat and her nutritionists when work, travel, health or life got in the way, so your plan could be adjusted.
We ask for these because a plan that was not followed cannot tell us anything about whether it works. We will look at your check-in history and progress updates when a claim is made.
The assessment fee
Is the ₹97 assessment fee refundable, and if so, until when? The usual options are: refundable any time before the assessment takes place, refundable only if WE cancel, or non-refundable once booked. This needs Deepti’s decision. A payment gateway will not approve the account without a stated position.
The assessment is a paid consultation, currently ₹97, in which we review your reports and tell you honestly whether the programme suits you. You receive that review whether or not you go on to join, so the fee pays for work that has already been done by the time it ends.
The programme fee
The programme refund terms are not confirmed. We need: (a) is there a cooling-off window after joining, and how long; (b) what happens if a client stops part-way through; (c) is any part of the fee non-refundable once the personalised plan has been built and delivered. The programme length is also unresolved, since the landing copy says 12 weeks and the registered trading name says 90 days, and a refund window is measured against it.
Where a refund is due under this policy, it is issued to the original payment method.
If we cancel
If we cancel your assessment or cannot deliver your programme, you get a full refund of what you paid for the part we did not deliver. If we end a programme part-way through for a reason that is not your fault, we refund the unused portion of your fee.
Medical reasons
If your doctor advises you not to continue for a medical reason, tell us as soon as you can. We will pause your programme so you can resume when you are able, or discuss a refund of the unused portion with you. We would rather hold your place than have you continue against medical advice.
How to ask for a refund
Email deeptiofficialsherawat@gmail.com from the address you booked with, telling us your name, the date of payment and what you are asking for. You can also reach us on 9289049674.
We will acknowledge your request within 3 working days and tell you our decision, with reasons, within 7 working days.
When an approved refund reaches you
Once approved, we issue the refund to your original payment method within 7 working days. How long it then takes to appear depends on your bank or card issuer, and is usually a further 5 to 10 working days. We will send you the payment gateway’s refund reference when it is issued.
Questions and complaints
If you are unhappy with a decision, reply to us and say so. We would rather resolve it directly. Our full business details, including our registered address and jurisdiction, are below.
Business details
- Registered entity
- Deepti Sherawat
- Trading name
- "Liver First" - 90 days holistic wellness program
- Registered address
- Sector 21, Noida, 201301, U.P., India
- Phone
- 9289049674
- deeptiofficialsherawat@gmail.com
- Jurisdiction
- Uttar Pradesh, India